Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice

This site is operated by Superior Ginseng The website address is www.SuperiorGinseng.com. The mailing address for Superior Ginseng is 4607 Lakeview Canyon Road, Box 384, Westlake Village, CA 91361.

As a user of this web site, you agree that your access to and use of this web site are subject to the Terms and Conditions set forth in this Agreement and all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected in this Terms and Conditions area of the Superior Ginseng web site. We reserve the right to refuse service to anyone.

Copyright

www.SuperiorGinseng.com, as well as page headers, custom graphics, buttons, images and other content on this web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Superior Ginseng, Inc. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited.

Trademarks

Use Of Site

Superior Ginseng, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts and/or cancel orders at its discretion, including, but not limited to, if Superior Ginseng, Inc. believes customer conduct violates applicable law or is harmful to the interests of Superior Ginseng, INC and its subsidiaries. The Content included in this web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this web site. Superior Ginseng makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or Content. By using this web site, you assume the risk the Content on this web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Superior Ginseng SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT Optimum Organics BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this web site is provided by the advertiser or manufacturer only, and not by Superior Ginseng, Inc.. The references and descriptions of products or services within the web site materials are provided "as is" without any warranty of any kind, either express or implied. Superior Ginseng is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Superior Ginseng. The inclusion of material on this server does not imply any endorsement by Superior Ginseng, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Superior Ginseng tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct. VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this web site are available to all persons or in all geographic locations or jurisdictions. Superior Ginseng and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this web site is void where prohibited The Terms and Conditions constitute the entire agreement between you and Superior Ginseng with respect to this web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Superior Ginseng with respect to this web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Superior Ginseng. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Privacy Policy

At Superior Ginseng, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We collect information automatically about your visit to our site. The information obtained includes demographic data and browsing patterns and is used in aggregate form to build our internal marketing profiles, aid strategic development, manage relationship with advertisers and audit usage of site. Any information collected will be for the internal use for stats purpose only. It will never be given, lent, rented, bartered or sold to any third party outside of Superior Ginseng or its affiliates, except that we may disclose personal information when required by law or in the good-faith belief that we must disclose such information in order to conform to the law or comply with a subpoena or other formal request. Superior Ginseng may provide aggregate statistics about our customers, sales, traffic patterns and related information to reputable third parties, but these statistics will NOT include any personal identifying information. As we continue to develop our web site and take advantage of technologies to improve the services we provide, this policy may change without any notice to you, but will be updated on this web site.

Consumer Agreement

All content, graphics, code and software used on or incorporated into this web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Superior Ginseng, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Superior Ginseng Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission of Superior Ginseng first is obtained.

This web site may contain typographical errors or inaccuracies and may not be complete or current. Superior Ginseng therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. We apologize for any inconvenience. This web site, and any information or content on this web site, are provided "as is" with all faults. Superior Ginseng makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither Superior Ginseng nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, sequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Superior Ginseng is notified in advance of the potential for any such damages. Superior Ginseng does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Superior Ginseng, and Superior Ginseng has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between www.SuperiorGinseng.com another web site further does not mean that Superior Ginseng endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

Shipping Delivery

We make every effort to package and ship all orders within 24 to 48 hours. At this time, Superior Ginseng charges a flat rate for shipping of merchandise within the Domestic USA including Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. Superior Ginseng charges International flat rate shipping. These orders can be placed by selecting "International Shipping" to their respective location in the Shopping Cart, or by calling (818) 277-7758. The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered by Optimally Organic to the shipping carrier. Please allow up to 14 days for your order to be packaged and picked up by the agreed upon shipping carrier, excluding weekends & holidays. It may take the mail carrier between 9 - 21 business days to deliver your package excluding weekends & holidays. Please contact us if you have not received your products after 14 business days from placing your order, excluding weekends & holidays. We will personally track your order for you so every customer. If there are questions or concerns about your shipment, please include your name & Order Number. *Worldwide flat rate shipping to most countries and to most areas and territories in verified countries. Customer is responsible for all customs fees and taxes. We will under no circumstance claim a product as less then the actual cost of the product to lower tax responsibility for the customer. Additional Shipping charges may apply to International orders with over 2 pounds of product.

International

We make every effort to package and ship all orders within 24 to 48 hours. At this time, Superior Ginseng charges for shipping merchandise to International locations. These orders can be placed by selecting "International Shipping" to their respective location in the Shopping Cart, or by calling (818) 277-7758. The risk of loss and title for all merchandise ordered on this web site passes to you when the merchandise is delivered to the shipping carrier. Please allow up to 14 days for your order to be packaged and picked up by the agreed upon shipping carrier, excluding weekends & holidays. It may take the mail carrier between 9 - 21 business days to deliver your package excluding weekends & holidays. Please contact us if you have not received your products after 14 business days from placing your order, excluding weekends & holidays. We will personally track your order for you so every customer. If there are questions or concerns about your shipment, please include your name & Order Number. *Worldwide flat rate shipping to most countries and to most areas and territories in verified countries.

Sales Tax

Superior Ginseng, Inc. is required by law to collect all applicable sales tax on non-food items for the state, counties and cities of Los Angeles, California for merchandise ordered on this web site, unless provided with a valid Wholesaler's EIN number.

Discounts

Superior Ginseng, Inc. does not allow discounts to be combined.

Warranties

Superior Ginseng, Inc. does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Superior Ginseng, Inc., and Superior Ginseng, Inc. has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between us and another web site further does not mean that Superior Ginseng, Inc. endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

Return Policy

Superior Ginseng, Inc. makes every effort to ensure your order ships correctly. If, however, you receive an incorrect shipment, contact us by email or phone within 7 days of receipt of your order so we may assist you.

All Sales are Final. Superior Ginseng does not provide refunds, exchanges or returns on any product, under any condition(s). This policy is in effect due to the perishable nature of our products, to protect the integrity of our Organic Whole Foods and related accessories from any contamination and/or product tampering, and to protect Superior Ginseng against any fraud and/or product theft. Any and all refused orders will be credited less a 20% restocking fee, freight, shipping and handling charges.

Store Hours

Customer Service is available via email 24 hours a day, 7 days per week. You may email us using the "Contact Us" page of this Website.

Customer Service is available by phone from 9am-4pm, M-F, Pacific Time (818) 227-7758, excluding holidays.

Miscellaneous

DISCLAIMERS

This web site may contain typographical errors or inaccuracies and may not be complete or current. Superior Ginseng therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. We apologize for any inconvenience. This web site, and any information or content on this web site, are provided "as is" with all faults. Superior Ginseng makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither Superior Ginseng nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, sequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Superior Ginseng is notified in advance of the potential for any such damages. Superior Ginseng does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Superior Ginseng, and Superior Ginseng has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between www.SuperiorGinseng.com or www.SuperiorGinseng.com and another web site further does not mean that Superior Ginseng endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

DISPUTE RESOLUTION

Any dispute relating in any way to your visit to www.SuperiorGinseng.com web site shall be submitted to confidential mediation in Los Angeles County, CA, except that, to the extent you have in any manner violated or threatened to violate Superior Ginseng intellectual property rights, Superior Ginseng may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. In the event mediation is unsuccessful, then such dispute shall be arbitrated in Los Angeles County, CA. Arbitration under this Agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

MISCELLANEOUS

Any and All Coupon Codes must be presented at the time of ordering and may not be used retroactively.

Superior Ginseng and its subsidiaries reserve the right to refuse service, terminate accounts and/or cancel orders at its discretion, including, but not limited to, if Superior Ginseng believes customer conduct violates applicable law or is harmful to the interests of Superior Ginseng and its subsidiaries. The Content included in this web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this web site. Superior Ginseng makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or Content. By using this web site, you assume the risk the Content on this web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Superior Ginseng SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT Superior Ginseng BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this web site is provided by the advertiser or manufacturer only, and not by Superior Ginseng, Inc.. The references and descriptions of products or services within the web site materials are provided "as is" without any warranty of any kind, either express or implied. Superior Ginseng is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Superior Ginseng. The inclusion of material on this server does not imply any endorsement by Superior Ginseng, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Superior Ginseng tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct. VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this web site are available to all persons or in all geographic locations or jurisdictions. Superior Ginseng and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this web site is void where prohibited. The Terms and Conditions constitute the entire agreement between you and Superior Ginseng with respect to this web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Superior Ginseng with respect to this web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Superior Ginseng. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

YOUR SUBMISSIONS

Superior Ginseng does not want to receive confidential, proprietary, or trade secret information through this web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas, or comments sent to SuperiorGinseng.com will be deemed non-confidential, and, by submitting any such information, you are granting Superior Ginseng an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. Please know, however, that we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. If you have any questions concerning an email submission, please contact us.

PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site or place an order.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
The e-mail is for log in purposes only and will not be used for any other purpose except to log in to your account, or your email will be used to receive promotional e-mails or newsletters, in which case they will need instructions in your privacy policy on how to opt-out.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 4-22-15

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Superior Ginseng
4607 Lakeview Canyon Rd, #384
Westlake Village, CA 91361
USA

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:

Federal Trade Commission Fair
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act

If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form

        Respectfully,
        Superior Ginseng
        www.SuperiorGinseng.com

SUPERIOR GINSENG